How to Send a Generic VELog

Follow these steps to generate and send a VELog file:

• Step 1: Start Visual Expert and open project → Click [Help] in the Ribbon → Click on [Get Support].
  
• Step 2: A new wizard opens. Choose “Generate an extended log”. Click [Next].
  
• Step 3: Select the analysis for which you would like to generate the VELog. If needed, change the folder where the log will be generated → Click [Next]. The VELog generation will start, and a progress bar will show the status.
  
• Step 4: After the log is generated, a confirmation message will appear. Click [Browse Log] to open the location of the generated file.
  
• Step 5: The VELog files will be displayed in the folder. Each file is encrypted for security.
  
• Step 6: Copy the VELog file to a computer with internet access. Open the upload page and submit your VELog file there.
  

 

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