Open a Support Ticket with Visual Expert

This procedure shows how to send a support request to the Visual Expert team for easy resolution.

How to Send a Support Request from Visual Expert?

  • Open the Project for which you would like to send a log to the Visual Expert Support.
    Go to the 'Help' tab in the Ribbon. Click on [Get Support].
    Get Support Button in Help Tab
  • The Contact Support wizard will open on your screen.
    Select "Send a ticket to support" and click [Next].
    Contact Support Wizard in Visual Expert
  • Enter your preferred email.
    If it does not exist in our system yet, then please fill the form shown below and click [Next].
    Email Sign Up for Support Ticket
  • If your email is already registered, just click [Next].
    Verified Email Address for Support Ticket
  • Set the Ticket priority, type, and subject.
    It is highly recommended to include the extended log. (See the checkmark below)
    Once done, click [Send].
    Set Issue Type and Priority for Support Ticket
  • Visual Expert will generate the ticket successfully. Click on [Finish].
    Generate the Support Ticket Successfully

See Also


Visual Expert 2021, Configuration, Support, Open ticket