This procedures shows how to manually send an Extended Log (also called VELog because of it *.velog extension) from Visual Expert.
How to Send an Extended Log from Visual Expert Manually?
- Open the Project for which you would like to send a log to the Visual Expert Support.
Go to the 'Help' tab in the Ribbon. Click on [Get Support].
- The Contact Support wizard will open on your screen.
Select "Generate an extended log" and click [Next].
- Select the analysis that failed to complete.
If needed, change the folder where the Log will be generated.
- Visual Expert will generate a VELog (Extended Log) and open a new window. (See Below)
Click on [Browse Log].
- You will be directed to the VELog files available on your computer. Each file is encrypted.
- Select the VELog file you want to submit, and upload it to this page.